We make sure to make our product listings as accurate and descriptive as possible so that the customers can make informed choices. Before dispatching the orders, we undertake multi-layer quality checks to ensure that your order reaches you in perfect condition.
But in case, you have received a wrong or a defective item(s), we would refund the complete amount to your bank account. Unfortunately, we do not accept any size related order returns as we provide made to order items made exclusively according to your customisation.
Exchange Eligibility:
We only offer an exchange for domestic orders. The item(s) requested for exchange should be unused, unwashed, unworn and must be returned with all its packaging and tags.
Exchange Terms and Criteria:
Please note the following points while requesting an exchange for your order.
1. Once delivered, our accessories and home décor items are non-exchangeable unless in rare cases the item is defective.
2. We provide detailed product descriptions for every outfit along with its colour, fit, wash care and other details. However, due to differences in every gadget’s display settings, colours, etc., there might be a slight colour difference. Therefore, we will not be able to entertain or accept exchange requests under colour difference, fabric material, quality, etc.
3. Love Vastra shall only entertain exchange requests for orders placed on our official website, www.lovevastra.com
4. Currently, we do not offer exchanges for orders from outside India.
Exchange Process:
If your exchange request meets the above-mentioned terms and criteria, here’s the step-by-step exchange process we undertake to ensure hassle-free support.
1. You can raise the exchange query with us via mail at lovevastra@gmail.com within 24 hours of order delivery.
2. (In case, you wish to send the exchange product directly to us, our team shall share the shipping address with you. After dispatching the item(s), we request you to share the AWB number along with the courier company name and POD. Please ensure that you dispatch the items for exchange via reputed courier agencies only because Love Vastra shall not be liable for any loss of the parcel or items during transit for the items directly shipped by the customer.)
3. After the payment has been done, our customer support team shall initiate the reverse pickup via trusted courier services.
4. Once the product is received in our warehouse, it goes under the quality inspection department and once it is approved, we dispatch the product to you within 7-10 working days.
CANCELLATION POLICY
Terms of order cancellation by customer and/or by Love Vastra:
1. We offer you the ease of cancellation of your prepaid orders within 24 hours of order placement. In the case of prepaid orders, we will offer you a refund for the same amount.
3. We also reserve the right to cancel or not accept certain customer orders due to various reasons that may include reasons such as unavailability of fabrics/raw materials, wrong product listing or pricing on the website, and intimation by our analytics team for payment-related or fraudulent practices issues, etc. In the case where prepaid orders are cancelled by Love Vastra, we shall refund the complete amount of the order in their registered bank account with us. We shall inform the customer about the same via mail on their registered email ID. Our decision to accept or cancel shall remain final and binding.
4. Any cancellations after placing prepaid orders will be charged for 2-3% (as payment gateway charges)
REFUND POLICY
1.On successfully processing the refund, the refund amount will be credited to the original payment method.
2. On cancellation of an order within 24 hours, 2-3% of the total amount will be deducted before transferring it to the customer's bank account.
3. If the wrong or the defective product has been delivered, the full amount will be refunded to the original payment method.
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